Shipping policy
Shipping Policy:
1. **Processing Time:**
- Orders are typically processed within 1-2 business days after payment confirmation.
- Customized or personalized items may require additional processing time.
2. **Shipping Methods:**
- We offer standard and expedited shipping options.
- Shipping costs and estimated delivery times are calculated at checkout.
3. **Domestic Shipping:**
- We provide shipping services within Canada.
- Standard shipping usually takes 3-6 days, while expedited shipping takes 2-5 days.
4. **International Shipping:**
- We offer international shipping to select countries.
- Customers are responsible for any customs duties or taxes imposed by their country.
5. **Order Tracking:**
- Once your order is shipped, a tracking number will be provided via email.
- You can track your order's progress through our website.
6. **Shipping Delays:**
- While we strive to meet delivery timelines, external factors such as weather or customs may cause delays.
7. **Shipping Address:**
- Please ensure the accuracy of your shipping address. We are not responsible for packages delivered to incorrect addresses provided by the customer.
8. **Shipping Notifications:**
- Receive timely updates on your order status and shipping information through email or SMS.
9. **Lost or Stolen Packages:**
- Contact our customer support if your package is lost or stolen. We will assist in tracking or replacing the order if necessary.
10. **Returns Due to Shipping Issues:**
- If your order is returned due to an incorrect address or failure to collect, additional shipping fees may apply for reshipment.
11. **Shipping Questions:**
- For any questions or concerns regarding shipping, feel free to contact our customer support team.
Thank you for choosing My Jolly Home. We aim to provide a seamless and reliable shipping experience for our valued customers.
1. **Processing Time:**
- Orders are typically processed within 1-2 business days after payment confirmation.
- Customized or personalized items may require additional processing time.
2. **Shipping Methods:**
- We offer standard and expedited shipping options.
- Shipping costs and estimated delivery times are calculated at checkout.
3. **Domestic Shipping:**
- We provide shipping services within Canada.
- Standard shipping usually takes 3-6 days, while expedited shipping takes 2-5 days.
4. **International Shipping:**
- We offer international shipping to select countries.
- Customers are responsible for any customs duties or taxes imposed by their country.
5. **Order Tracking:**
- Once your order is shipped, a tracking number will be provided via email.
- You can track your order's progress through our website.
6. **Shipping Delays:**
- While we strive to meet delivery timelines, external factors such as weather or customs may cause delays.
7. **Shipping Address:**
- Please ensure the accuracy of your shipping address. We are not responsible for packages delivered to incorrect addresses provided by the customer.
8. **Shipping Notifications:**
- Receive timely updates on your order status and shipping information through email or SMS.
9. **Lost or Stolen Packages:**
- Contact our customer support if your package is lost or stolen. We will assist in tracking or replacing the order if necessary.
10. **Returns Due to Shipping Issues:**
- If your order is returned due to an incorrect address or failure to collect, additional shipping fees may apply for reshipment.
11. **Shipping Questions:**
- For any questions or concerns regarding shipping, feel free to contact our customer support team.
Thank you for choosing My Jolly Home. We aim to provide a seamless and reliable shipping experience for our valued customers.